Service suspension occurs when invoices remain unpaid past their due date. Understanding the process helps you avoid downtime and data loss.
Suspension Timeline
- Invoice Generated — 14 days before the due date, you receive the invoice by email.
- Due Date — Payment is expected. A reminder email is sent.
- 1st Overdue Notice (3 days late) — A reminder email is sent about the overdue invoice.
- 2nd Overdue Notice (7 days late) — A final warning email is sent.
- Suspension (10 days late) — The service is suspended. Your website, email, and hosting go offline.
- Termination (30 days late) — The service is terminated and all data is permanently deleted.
Reactivating a Suspended Service
- Log in to the client portal.
- Go to Billing > My Invoices and pay the overdue invoice.
- Your service will be automatically reactivated within 15-30 minutes of payment.
Warning: After termination, data recovery is not guaranteed. We strongly recommend resolving overdue invoices before the termination date.
Tip: If you're experiencing financial difficulty, contact our billing team before your service is suspended. We may be able to arrange a payment plan or extension.