AutoPay automatically charges your default payment method when an invoice is generated, ensuring your services are never interrupted by missed payments.
Enabling AutoPay
- Log in to the client portal.
- Navigate to Billing > Payment Methods.
- Ensure you have at least one valid payment method saved (credit card or PayPal).
- Click the star icon or Set as Default next to the payment method you want to use for AutoPay.
- AutoPay is automatically enabled when a default payment method is set.
How AutoPay Works
- When a new invoice is generated, AutoPay attempts to charge your default method within a few hours.
- If the payment succeeds, you'll receive a confirmation email.
- If the payment fails, you'll be notified and can manually pay or update your payment method.
- Failed AutoPay attempts are retried automatically after 1, 3, and 7 days.
Tip: If you have multiple payment methods, make sure the correct one is set as default. Only the default method is used for automatic payments.
Important: Keep your card expiry date updated. Expired cards will cause AutoPay failures. Update your card details under Billing > Payment Methods before it expires.