Invoices are generated for all services and products you purchase. Understanding the components of your invoice ensures you know exactly what you're paying for.
Invoice Components
- Invoice Number — A unique identifier for reference and support inquiries.
- Invoice Date — The date the invoice was generated.
- Due Date — The deadline for payment. Invoices are typically generated 14 days before the due date.
- Line Items — Each charge is listed separately with a description, billing period, and amount. This includes hosting plans, domains, add-ons, and one-time services.
- Subtotal — The total of all line items before taxes.
- Tax — Applicable sales tax, VAT, or GST based on your billing address.
- Credits Applied — Any account credits deducted from the total.
- Total Due — The final amount you need to pay.
Viewing Your Invoices
- Log in to the client portal.
- Navigate to Billing > My Invoices.
- Click on any invoice number to view the full details.
Tip: If a line item doesn't look right, contact our billing department before the due date. We're happy to review and correct any discrepancies.