You can track all your support interactions and review past solutions from the client portal.
- Log in to the client portal.
- Navigate to Support > Tickets.
- You'll see a list of all your tickets with their current status:
- Open — Awaiting a response from our team.
- Answered — Our team has replied and is waiting for your response.
- Customer Reply — You've replied and it's back in our queue.
- Closed — The ticket has been resolved.
- Click on any ticket to view the full conversation history.
- To reply, type your message at the bottom and click Reply.
Tip: Use the status filter dropdown to quickly find open or closed tickets. You can also search by keyword or ticket number.
Closed tickets remain accessible in your history for future reference. If an issue recurs, you can reference the original ticket when opening a new one.