Creating Email Autoresponders

Setting Up Automatic Replies

Email autoresponders send an automatic reply to anyone who sends a message to your email address. They are commonly used for vacation notices, out-of-office replies, and acknowledging receipt of customer inquiries.

Creating an Autoresponder in DirectAdmin

1. Log in to DirectAdmin.
2. Navigate to Email Manager.
3. Click on Autoresponders (or Vacation Messages).
4. Select the domain if you have multiple domains.
5. Click Create Autoresponder or Add.
6. Configure the following settings:
   • Email Account - Select the email address that should have the autoresponder.
   • Subject - The subject line for the automatic reply (e.g., "Out of Office" or "Thank you for your email").
   • Message Body - The content of the automatic reply. Include relevant information such as when you will return, alternative contacts, or expected response times.
   • Start/End Date - (If available) Set a date range for the autoresponder to be active.
7. Click Create or Save to activate the autoresponder.

Example Autoresponder Messages

Vacation Reply:

Thank you for your email. I am currently out of the office
from January 5th to January 12th with limited access to email.

I will respond to your message when I return. For urgent
matters, please contact support@yourdomain.com.

Best regards,
John Smith

Customer Acknowledgment:

Thank you for contacting us. We have received your message
and a member of our team will respond within 24 hours.

For immediate assistance, please call us at (555) 123-4567.

Best regards,
Customer Support Team

Important Considerations

• Autoresponders typically send only one reply per sender within a set time period (usually 24 hours) to avoid flooding.
• Autoresponders do not reply to messages from mailing lists or automated systems to prevent loops.
• Remember to disable the autoresponder when you return from vacation.